To help the Communications Authority ("CA") and the Office of the Communications Authority ("OFCA") as the executive arm of the CA to effectively conduct a fair and reasonable assessment of whether a complaint may be processed, complainants should lodge the complaints as soon as possible and submit any information which has been or can be obtained by them. They should also take note of the following:
Complainants may fill in (1) the Online Complaint Form , or (2) the specified complaint form and send it by one of the following means:
|by post or by hand to:||Office of the Communications Authority
29/F, Wu Chung House,
213 Queen's Road East,
|by fax to:||2123 2187|
|by email to:|
Alternatively, the complaint form is obtainable through our fax-on-demand service, please call 2961 6333 and press '9' for "Information by Fax".
In case you have difficulty in writing, you may contact us by calling 2961 6333 (from 8:30 am to 5:45 pm, Monday to Friday except public holidays). Our officers can help fill in the complaint form for you. To ensure accuracy, the completed form will be sent by post or by fax to you for your confirmation and signature.
For enquiries, please call 2961 6333. After selecting your preferred language, please press '7' for the TDO.
How the CA handles a complaint
The description of the "fair trading sections" of the TDO on this webpage / in this article is for general reference only. You should refer to the relevant provisions of the TDO for a complete and definitive statement of the law.
Disclosure of Identity and Personal Data
All documents or information (including any personal data) supplied by the complainant will only be used for the purposes which are directly related to the complaint concerned. They may be transferred to parties who will be involved in the processing or the investigation of the complaint, including the telecommunications/broadcasting licensee under complaint, relevant government departments and statutory bodies as well as other agencies which are authorised to receive the information for the purposes of law enforcement and prosecution. The complainant and the subject party (if not the complainant) should state clearly whether they permit the CA to disclose their personal data/documents/information to any party relevant to the complaint. If the complainant or the subject party does not permit the CA to disclose the information related to the complaint and if such non-disclosure would cause difficulty in the CA's processing of the case or investigation, the CA will advise the complainant whether it can proceed with the handling of the complaint.